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I think we’re going to see a flip from a focus on authenticity to a give attention to responsibility,” Van Belleghem predicts. “For the final few years, we’ve all heard that experience is going to be the saviour of bodily retail – it was all a few ‘hands-on’ experience. But in a post-COVID world, the physicality of retail might be very totally different as a end result of prospects will want to maintain their distance and simply not touch as a lot. Bird says physical retail will maintain low- or no-touch features, such as click-and-collect and digital try-ons. However, he… Read More